Returns will only be accepted unopened in the original packaging. Our post office will advise.Īll refunds are made to the card which was used for payment. Return is at your risk and at your cost, but make sure the value of the item is adequately covered. To return items contact our Chepstow store by telephone or email. We will accept unwanted goods for 30 days from the day after delivery date.

You have the legal right to cancel your purchase within 14 days of receipt of goods. However if you do have second thoughts we have tried to make our returns process as straight forward as possible. We are sure you will be happy with your purchase. If you have entered an email address, or mobile number, you will be able to keep track of your parcel with Royal Mail's or Parcel Force's online tracking. Royal Mail and Parcel Force aim to deliver the next morning but deliveries to certain postcode areas may take longer. If ordered after 3PM on a Friday your order will leave us on Monday (expect Bank Holidays) and be with you the following day by 1PM. All items ordered after 3PM will be despatched the following business day. Your order will be with your the following day by 1PM. Your order will be shipped by Royal Mail Special Delivery or Parcel Force AM, depending on weight.

Royal Mail aim to deliver the next working day but deliveries to certain postcode areas may take longer. If ordered after 3PM on a Friday your order will leave us on Monday (expect Bank Holidays) and be with you within the following two working days. Your order should be with you between 1-2 days. Your order will be shipped by Royal Mail Tracked 24 delivery or Parcel Force 24, depending on weight. > Express Delivery - Royal Mail Tracked 24 - £5.49 If ordered after 3PM on a Friday your order will leave us on Monday (expect Bank Holidays) and be with you within 2-3 days. Your order should be with you between 2-3 days. Your order will be shipped by Royal Mail 48 delivery or Parcel Force 48, depending on weight. > Standard Delivery (over £35) - Royal Mail 48 - FREE Standard Delivery (up to £35) - Royal Mail 48 - £3.49

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