(I am a bit lost without my computer right now.) I live nearly 100 miles from my Geek Squad, I move to the high desert in Central Oregon with my son and so I have quite a ways to go to get this addressed, and thought I would try to fix it myself. This is quit difficult for me because I am vision impaired and use text readers and text speak to work on my computer. Tried this Norton down load but my WebRoot flagged in as a Trojen and won’t allow me to proceed. I tried your Task Manager suggestions and that didn’t work. I search the web for an answer and found out that this happens with Windows 10 and so I removed the file once I knew it was there, however the issue continued occationally until this morning when things went to H- ) Since then my computer was acting oddly, but this morning it just went crazy and began to flash and it wouldn’t allow me to access my apts or personal files. I removed it once I realized my error, but by then it had been several days, and my apts were flashing occasionally at this point, I see double up close, and can only make out light and shad so I could see the icons flash, disappear and come back but at first I didn’t know what the issue was.

(I didn’t catch that the Norton file was there and needed to be check off if I didn’t want to download it.

I downloaded a FREE Norton file that was attached to a Windows file about a week ago. I have been trying to correct this issue for a about 12 hours.

Norton remove and reinstall not working